Terms of Service

These Terms of Service (the "Terms") are an agreement between you and Kobumura LLC, doing business as SnappShot ("we", "us", "our"), governing your access to and use of the SnappShot service, including the SnappShot website, the hosted dashboard application, and any related APIs, content, or tools (collectively, the "Service").

By creating an account, connecting a data source, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you are at least 18 and that you have the legal capacity to enter into this agreement.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. In that case, "you" refers to both you individually and the organization.

2. Accounts

To use the Service, you must create an account. You are responsible for:

• Providing accurate and current registration information, including a valid email address.
• Keeping your password confidential. You are responsible for all activity that occurs under your account.
• Notifying us promptly at help@kobumura.com if you suspect your account has been compromised.
• Keeping your account information up to date.

One person may not maintain more than one free-tier account. We may suspend or terminate accounts we believe violate this rule.

3. License to use the Service

Subject to these Terms and your payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business purposes or the business purposes of the organization you represent.

You may not:

• Copy, modify, or create derivative works of the Service.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Rent, lease, lend, sell, sublicense, assign, or otherwise transfer your rights to the Service.
• Remove or obscure any proprietary notices on the Service.
• Use the Service to build or train a competing product.

4. Acceptable use

You agree not to:

• Use the Service to violate any law, regulation, or the rights of others.
• Attempt to gain unauthorized access to the Service, its systems, its infrastructure, other users' accounts, or any data you are not authorized to view.
• Probe, scan, or test the vulnerability of the Service without our prior written permission. If you want to report a vulnerability, email help@kobumura.com; we welcome responsible disclosure.
• Upload or transmit malware, scripts, or content intended to damage, disrupt, or interfere with the Service.
• Scrape, crawl, or automate the Service beyond the rate or scope permitted by the Service's own APIs.
• Impersonate another person or entity, or misrepresent your affiliation with any organization.
• Harass, abuse, or threaten other users or our staff.
• Use the Service in a way that could reasonably be expected to cause or threaten reputational harm to Kobumura LLC.

We may investigate any suspected violation of these provisions and take any action we deem appropriate, including suspending or terminating the offending account.

5. Third-party services and your data

The Service connects to third-party platforms (such as RevenueCat, Meta Ads, Google Ads, Twilio, Google Analytics, Stripe, OneSignal, your own database, and others; the "Third-Party Services") using credentials you provide or OAuth authorizations you grant. You are responsible for:

• Complying with each Third-Party Service's own terms of service and acceptable use policies.
• Ensuring you have the authority to authorize us to read data from each Third-Party Service on your behalf.
• Maintaining the credentials or authorizations needed for the Service to function. If a credential expires or is revoked, the corresponding data source will stop syncing until you reconnect it.

You retain ownership of your data. The business metrics we pull from Third-Party Services on your behalf (for example, your revenue numbers, your ad-spend totals) belong to you or to the underlying Third-Party Service, not to us. We process a cached copy of that data to render your dashboards. When you disconnect a source, we purge the cached data for that source. When you delete your account, we purge all cached data associated with your account.

We do not sell your data or the data we pull on your behalf. We do not use it to train machine-learning models for third-party use. We do not share it with other tenants.

6. Fees, billing, and cancellation

The Service is available on free and paid subscription tiers. Current pricing, plan limits, and included features are listed on our pricing page.

If you subscribe to a paid plan:

• You agree to pay the fees in effect when you subscribed, billed on the cadence (monthly or annual) you selected.
• Subscriptions renew automatically at the end of each billing period unless you cancel before renewal.
• Billing is handled by Stripe. By subscribing, you agree to Stripe's own terms and authorize us to charge the payment method on file.
• You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period; you retain access through that period.
• We may change pricing or plan features with at least 30 days' advance notice. If you do not agree to a change, your remedy is to cancel before the change takes effect.

Refunds. Subscription fees are generally non-refundable. If we materially reduce the functionality of the Service in a way that breaks your usage, contact help@kobumura.com within 30 days of the reduction and we will consider a prorated refund on a case-by-case basis.

Taxes. Unless stated otherwise, fees do not include applicable taxes, which are your responsibility.

7. Intellectual property

The Service, including its software, design, dashboards, analytics methods, documentation, and branding, is the intellectual property of Kobumura LLC and its licensors. Nothing in these Terms transfers ownership of any of that intellectual property to you.

You may use the Service's output (charts, reports, exports generated from your own data) for your own internal business purposes, including sharing with your team, investors, or advisors. You may not resell access to the Service itself or represent the Service's output as having come from a source other than SnappShot.

8. Feedback

If you send us feedback, feature requests, or bug reports, you grant us a royalty-free, perpetual, irrevocable license to use that feedback to improve the Service. You are not obligated to send us feedback, and we are not obligated to act on any feedback you send.

9. Service availability

We work to keep the Service available and functional, but we do not guarantee uninterrupted availability. From time to time, we may:

• Take the Service down for maintenance, ideally with advance notice.
• Pause syncing from a Third-Party Service when that service is rate-limiting us or experiencing its own outage.
• Disable features we are actively rebuilding.

We do not offer a formal service-level agreement at the free or standard paid tiers. Contact us at help@kobumura.com if you need a written SLA as part of a larger arrangement.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF MALICIOUS CODE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

The Service presents data pulled from Third-Party Services. We rely on the accuracy of the data those services provide. We are not responsible for errors, gaps, delays, or inaccuracies originating from a Third-Party Service.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL KOBUMURA LLC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF BUSINESS OPPORTUNITY.
• ANY AMOUNT EXCEEDING THE GREATER OF (A) THE TOTAL FEES YOU PAID US IN THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100.00).

This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless Kobumura LLC and its officers, directors, employees, and agents from any claim, liability, damage, or expense (including reasonable attorneys' fees) arising out of:

• Your use of the Service in violation of these Terms.
• Your violation of any law or the rights of any third party.
• Any data you provide to or connect through the Service that infringes on another party's rights.

13. Termination

You can terminate your account at any time from the Delete Account option in your settings. See our Privacy Policy for what happens to your data when you delete.

We may suspend or terminate your account if:

• You materially violate these Terms.
• You fail to pay fees owed.
• We are required by law to do so.
• We discontinue the Service (in which case we will give reasonable advance notice and offer a data export).

On termination, your right to access the Service ends. Provisions of these Terms that by their nature should survive termination (for example, ownership, disclaimers, limitation of liability, dispute resolution) will survive.

14. Dispute resolution

Informal resolution first

Before filing a claim against us, you agree to contact us at help@kobumura.com and attempt in good faith to resolve the dispute informally for at least 30 days. We will do the same if we have a claim against you.

Binding arbitration

If informal resolution does not resolve the dispute within 30 days, both parties agree that the dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Anne Arundel County, Maryland, or another location the parties agree to in writing. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

You and we each waive the right to participate in a class, collective, or representative action against the other. Claims must be brought in an individual capacity.

Exceptions

Either party may bring a claim in small-claims court if it qualifies, or seek injunctive relief in a court of competent jurisdiction for misuse of intellectual property or violation of confidentiality.

Governing law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. Any claim not subject to arbitration must be brought in the state or federal courts located in Anne Arundel County, Maryland, and you consent to that jurisdiction.

15. Changes to these Terms

We may revise these Terms from time to time. The updated version is indicated by a new Last updated date at the top of this page. If a change is material, we will give you notice — either in-product or via email to the address on file — at least 30 days before the change takes effect.

Your continued use of the Service after the updated Terms take effect constitutes acceptance of the changes. If you do not agree to a material change, your remedy is to stop using the Service and, if you have a paid subscription, cancel it before the change takes effect.

16. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices. We may send notices to the email address on file. You can send notices to help@kobumura.com or by mail to the address below.

17. Contact

Questions about these Terms? Email help@kobumura.com or write to:

Kobumura LLC
2631 Housley Road #1212
Annapolis, MD 21401
United States